Support Center

Each Ananke professional brings individual talent and value to the

Support Center. We provide the same professional expertise, support, and methodologies to our small business clients that we provide to our

Fortune 50 clients.

Frequently Asked Questions

Can dual monitors increase my productivity?

Productivity depends on the individual, but dual monitors do help make doing your work easier. Dual Monitors allows you to have 2 applications displaying at the same time, very useful if you are working on creating documents, photos, designs etc. Online surveys say 30% is the magic number of increased productivity for an individual, you will have to see for yourself, but one thing for sure when you go with multiple monitors you never go back to one.

My applications are running slow. What should I do?

There are many different possibilities that could cause a slow down to your PC. If your PC was once fast and now is slow the first thing you should do is update your virus protection and run a full system scan to rule out any viruses or malware. Another option is to run Task Manager (CTRL + Alt + Del, click Task Manager). In the task manager you can see which applications are taking up the most memory or system CPU and stop those services from running.

Your next move is to run a system cleanup using a tool such as CCleaner and then running a defragmentation on your hard drive, this will help free up space and reorganize the data on the hard drive for optimal performance. It is recommended to perform these routine maintenance steps on a monthly basis to keep performance up. A well maintained computer will rarely show signs of slowing down.

What are the advantages of having a server at my business?

It depends on what you are going to use the server for and the importance of the data content to your business. A Windows server is designed to help you protect your data, do more with less and connect with customers. Servers such as a Windows Small Business Server provide many features that larger corporations use such as e-mail, internet connection, internal web sites (document repository), remote access, support for mobile devices, file and print sharing, and backup and restore in one affordable, integrated solution.

Below is a list of added values:
  • Increased responsiveness to customer needs and requirements.
  • Improved productivity through reduction in task work and increased output.
  • Additional time to focus on core business issues, and not on disruptions caused by IT infrastructure failures or security breaches.
  • Reduced internal costs and waste.
  • Provides the ability to protect and increase revenues and the capability to avoid and reduce costs.

Why do I need a UPS battery backup?

An uninterrupted power supply (UPS) is one of the most critical pieces of technology equipment for datacenters, hospitals and any business that stores important data on a computer or server. Below is a list of the top 5 reasons for using an uninterrupted power supply (UPS)

  • 30% of computer system failures are due to power failure or unclean power.
  • It can take days, weeks or months to re-type lost data. Often data is lost forever, such as graphics or design drawings where the original work can never be recreated.
  • Loss of market share, damage to a company's reputation, and loss of goodwill are not covered by insurance following a computer disaster.
  • 90% of all companies that experience a computer disaster and don't have a survival plan go out of business within 18 months (Source: Price Waterhouse)

I accidentally installed a virus on my PC, how can I remove it?

Most new Antivirus programs have built in filters to quarantine or delete the worst virus out there. On occasion a new infestation will strike and your software is left un-patched and vulnerable. If this is the case, immediately disconnect the network cable so you do not infect others on your network. Using a non-infected PC, research the virus that has infected your PC. A good place to start is with your current virus protection software manufacturer, such as,, or to name a few.

How do I install a networked printer?

The easiest method to install a printer is to do so from a print server. To install click the Start button then click on Run or use the Windows Key + R to open the run window. In the "Open" text box remove what's there and type the server name like this
and hit enter. When the window opens, double click on the shared printer name to install. Alternatively you can use the
Add Printer Wizard
to install a printer that is available through your Local Area Network or LAN.

I am not receiving emails from certain email addresses. Is my company on a Black List?

First you must understand what a Black List is. A black list is a database of internet protocol addresses (IPs) collected for the purpose of identifying the senders of spam. Internet Service Providers (ISPs) and others subscribe to these Black Lists to enable them to block spam sent to their customers. Which means their customers could be your customers.

The internet offers many Black List Search engines to check the IP of your company. Try using this following link. It will test to see if your company is on a Black List. If a red circle appears in any of the DNS based Anti-Spam databases; please contact the site administrator to process the removal.

How do I reduce the amount of spam I receive?

10 Tips on how to reduce spam using Outlook 2007 or Outlook 2003

  1. Take advantage of the junk e-mail filter in Microsoft Office Outlook 2007
  2. Block pictures in HTML messages that spammers use as web beacons
  3. Turn off read and delivery receipts and automatic processing of meeting requests
  4. Limit the places where you post your e-mail address
  5. Review the privacy policies of web sites
  6. When filling out forms, watch out for check boxes that are already selected
  7. Don't reply to spam
  8. If a company uses e-mail messages to ask for personal information, don't respond by sending a message
  9. Don't contribute to a charity in response to a request sent in e-mail
  10. Don't forward chain e-mail messages